IT maintenance contract

IT maintenance contract

IT maintenance contract
Transparent IT support with an IT maintenance contract

So that you can concentrate fully on your core business, we take care of your IT infrastructure. With an IT maintenance contract, we want to make this as plannable and transparent as possible for you. Within the scope of a maintenance contract, you benefit from favorable contingent hours and guaranteed response times.

 

IT maintenance contract including hourly quota

If you take advantage of support from our IT helpdesk, this is on an hourly basis. You book our IT services on a time and material basis. An alternative is the IT maintenance contract, which includes a monthly hourly quota.

What are the advantages of an IT maintenance contract?

  • Lower hourly rate: Under a maintenance contract, we can offer you a better hourly rate.
  • Contractually agreed intervention time: We contractually assure you that we will start solving problems within a maximum of 4 hours in the case of business-critical problems. This gives you prioritized treatment.

Individual composition of an IT maintenance contract

Based on your monthly requirements, we will create an individual maintenance contract from the following services:

  •     Contingent hours: Monthly quota for the maintenance and support of your IT infrastructure.
  •     Server Monitoring: 24×7 monitoring of the hardware and software of your servers.
  •     Client Monitoring: Daily monitoring of your clients.
  •     Backup Monitoring: Daily monitoring of your backup.

To accurately determine the need, we analyze how many hours of working time are required on average per month for the IT support of your systems. The IT monitoring results from the number of your used devices. We can offer you the individual components together at an attractive package price.

Do you have questions about an individual IT maintenance contract from netzorange? Call us now. We will be happy to explain our contract services to you in detail and provide you with a non-binding offer: